Scorecard Perfection...EOS Style!
Using the basic EOS Scorecard template, with WHO, Goal, and 13-week rolling works nearly 100% of the time.
Ask: What goals do you need to hit weekly to drive your business?
The 13-week trend has information that can be more valuable than hitting the weekly goal.
Numbers are leading, rather than lagging indicators
Look at percentages, top line sums if that helps represent a department.
When off track, make sure it is put on the Issues List.
A great leadership team scorecard is supported by equally great departmental scorecards that cascade up into it.
Pitfalls to Avoid
Do include numbers you can track and measure, not ones you wish you could. (it happens)
Too many numbers on one area means you have an issue (wrong person, lack of process) in that area.
Go for measurement of progress over perfection (the 13-week trend helps here).
Whenever possible, measure goals weekly (52 annual check-ins of your business) over monthly (12 annual check-ins of that metric) or quarterly (only 4 annual reviews of that metric).
Don’t set it and forget it. Some key metrics should evolve as your company grows, and as you solve issues.
A good scorecard may take 12 months to evolve into something you love and rely upon.
A good scorecard may require a software integration or upgrade into a tracking/CRM system. Invest in that, and make sure it's the ONLY rock the person does that quarter!
A great Level 10 scorecard allows you to monitor your business, no matter what (finally, that 2-week vacation!).
In addition to improving your data management, great scorecard numbers should serve to empower those on your leadership team – and drive greater accountability throughout the organization.
Wishing you successful metrics.